Our policies

All the technical and legal info you need around how we operate, you’ll find here.

Policy library

Here are our main policy documents. If you still can’t find what you’re looking for, let us know, and we’ll point you in the right direction.

terms

Terms and conditions

The small print that covers our entire service and how we deliver care.

complaint-policy

Complaints policy

How to make a complaint, and who to contact if you’re unhappy with our service.

Editorial-Policy

Editorial policy

How we produce, verify, publish and update content, along with our sourcing info guidelines.

Researched and reference

Review policy

Where our reviews come from and other info you need to know about them.

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