Unhappy with us?
We want to know.
We pride ourselves on giving you the best care and advice possible.
So if you feel like we haven’t done that, we want you to tell us about it. We’ll do everything we can to put things right, and learn from it so we can do things better in future.
How to make a complaint
The first thing to do is to talk to our customer care team.
- message us from your account
- email us at: [email protected]
You can drop us a message or an email any time you like. We aim to respond to everyone inside one working day.
Or, if you prefer to write to us, our address is:
You can also ask to be sent our complaints policy in full, and this has everything you need to know about how we handle complaints.
What if we can’t fix it?
Any complaint you have, we’ll try to resolve with you directly.
But if we can’t, or you still aren’t happy with the solution we suggest, you can make an official complaint by contacting the Alberta College of Pharmacy. They’re the pharmacy regulator for Alberta, and our partner pharmacy is a registered member.
If you haven’t used our service but want to raise a concern, you can do that here.